Managed IT Services
AssureNET Managed IT Services
Don't spend your personal time worrying about uptime.
AssureNET Helpdesk solutions offer you an unprecedented, personal level of service while freeing your resources to focus on growing your business. The Digitel’s AssureNET support infrastructure is a highly efficient and automated platform that speeds issue resolution and keeps your systems and your people moving.
- AssureNET Helpdesk offers you:
- Assigned trouble ticket and single support contact for all help requests
- An intuitive and feature-rich phone-based utility
- Access to a broad base of highly skilled and highly specialized personnel
- 24/7/365 access
AssureNET On-Site Support provides highly-qualified technical personnel to your organization quickly and affordably. With committed response times and broad competencies, you can rest assured that Digitel can support even your most sophisticated systems.
AssureNET On-Site offers you:
- Professionally implemented upgrades
- Off-hours support and disaster recovery
- Guaranteed response times
The AssureNET Remote solution gives Digitel the ability to proactively support your critical business systems 24/7/365. AssureNET Remote watches your phone system, your servers, and any other critical business infrastructure and immediately alerts the support center in the event that a problem arises.
AssureNET Remote offers you:
- Proactive systems support resulting in issues addressed before they impact productivity
- Sophisticated alerting system
- Rapid response times (30 minute guarantee)
- Remote issue diagnosis
- Remote issue resolution, reducing on-site support expense