IMMEDIATE ASSISTANCE

Helpdesk Support

24/7 helpdesk support from our friendly technical staff ensures that you have immediate access to top-tier IT support no matter when you need it.

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Our Partners

The Best Support for Managed Service

Digitel is proud to bring you top quality 24/7 helpdesk support for any type of IT assistance you may need! Unlike other managed service providers, our helpdesk support is powered by our local staff. That way we can guarantee the responsiveness and dedication that our clients demand.

The best part is that Digitel can assist your IT needs for all of your technology solutions. When you encounter trouble with unsupported devices and software, Digitel’s technical staff can interface with the vendor directly to ensure the problem is resolved fast.

Our clients love to see our support staff go above and beyond, but the real reason for it is simple: protecting your IT requires a comprehensive and proactive approach to IT support.

Digitel helpdesk support is available for all of our managed service clients.

Learn more about Digitel managed service

HELPDESK FEATURES INCLUDES:

  • 24x7 phone assistance
  • Local support staff
  • Vendor management
  • Guaranteed response time

Our Partners are Our Top Priority

Jeremy G.

Digitel Corporation Has Supported Our Complex Multi-Site Environment For Over 10 Years.

They have worked diligently to keep us at the forefront of unified communications technology. We rely on Digitel for all our fiber, voice and structured cabling needs. Bruce Northrop understands our business goals and ensures our projects are completed on schedule.

SCIENTIFIC RESEARCH CORPORATION

Kelly H.

We Couldn't Be More Pleased! The Level Of Service We Received Was...

second to none and due to the professionalism and expertise of the employees we worked with, the entire process was completely pain-free! I would highly recommend Digitel Corporation to anyone looking for a technology partner.

MOORE INVESTMENT GROUP

Teri C.

It Is Rare To Engage A Company With So Many Talented Individuals In Sales, Technical Support, Engineering And Management

Digitel has shown the City of Kennesaw what customer satisfaction should be.

City of Kennesaw

Frequently Asked Questions

Digitel offers managed service that fits the needs of innovative and effective business leaders. That is why we offer a range of solutions from single-source IT to comanaged IT.

Many of the businesses and organizations that partner with Digitel actually have IT staff. IT managers enjoy this co-managed arrangement because it brings enterprise solutions and network monitoring to your trusted IT service professionals. When more complicated problems arise, your IT staff can escalate the problem to Digitel. Our technicians and engineers will handle it so your IT department can focus on meeting the immediate needs of your organization.

We work around the clock to fill in the gaps. That way your IT manager can have the holidays off, educate themselves about new IT trends, and manage other organizational responsibilities.

Digitel is unique from other managed service providers because of our national scale. Unlike other managed service providers of our size, Digitel provides support with the friendliness and responsiveness of smaller shops.

And unlike other managed service providers, we understand that your business is unique. There is not a one-size-fits-all solution for network design and security. That is why we work closely with your staff to understand your unique position before making recommendations on technology solutions.

Excellent customer service is not just some mantra; it is a philosophy. That is how Digitel continues to advise clients on difficult technology decisions after over 35 years.

No matter what services you request from Digitel, you can operate confidently knowing that your network infrastructure is in the hands of industry leaders in networking and cybersecurity.

Yes!

Our partners work in almost every industry including legal services, financial services, engineering, healthcare, defense, and education. After 35 years in business, we have partnered with almost every type of organization. The reason is simple - everybody uses information technology.

But that does not mean the type of service you receive is the same as our partners in other areas. At Digitel, we believe every organization is unique, so we listen to understand your unique technology needs and develop a solution that meets and exceeds your industry compliance requirements.

Yes!

Partnering with Digitel is like welcoming a new member to the team. In addition to friendly responsive service, we are always happy to coordinate with third-party technology vendors on your behalf to make sure you are getting the best products at the best prices.

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Solutions Catered to You

We work diligently to understand your unique business needs and prescribe scalable, secure, and reliable solutions because technology is not one size fits all

Maybe you are an IT manager looking to augment your capacity. Perhaps your organization is still growing and you are considering affordable alternatives to an in-house IT guy.

No matter what your technology goals are, Digitel is ready to listen and help! Fill out the form and one of our representatives will be in touch with you shortly.