More businesses are adopting VoIP (Voice over Internet Protocol) as their primary telephony system because of its ease of usage, high mobility, and low cost. If an office VoIP system is not set up properly, you will encounter issues like poor spyware protection, internet that is not configured correctly, or unstable network connections.
It is best to enlist the help of a managed IT services provider (MSP) to assist you with the technical stuff. How does an MSP get your network ready for VoIP? Let’s find out.
Conduct a network evaluation
If you want to use cloud services to make and receive phone calls, it is vital to perform a comprehensive appraisal of your network to ensure it can handle the extra bandwidth that a VoIP system will consume.
The assessment will involve examining your network’s GoS (Grade of Service) and applying QoS (Quality of Service).
Grade of Service
Your MSP will analyze how often calls get delayed or blocked because of a congested network. If more than 85% of calls into your phone system are answered within 30 seconds, it’s considered a good GoS.
If you want to improve your GoS so customers can receive better service, or if your GoS does not meet the 85% standard, ask your MSP to boost your capacity so your network is less congested.
Quality of Service
After analyzing your GoS, your MSP will now implement QoS by configuring your internet bandwidth to prioritize voice and video calls. Doing so will allow for high-quality and uninterrupted calls, minimizing the possibility of miscommunication with your clients, and reducing frustration from garbled connections and disconnected calls.
If this step is not done properly, your GoS will be negatively affected, especially when you connect more computers to the network.
Upgrade your network infrastructure
There are times when examining GoS and applying QoS won’t completely eliminate network traffic issues for a VoIP phone system. When that happens, your MSP will reconfigure some of the software settings and upgrade some of the hardware such as the Ethernet cables and routers.
Improve your security
Even if your employees and clients can communicate clearly on your VoIP system, it will be useless if a hacker plants spyware on it to tap into your calls. A security-minded MSP will make sure all calls remain confidential by ensuring their clients’ VoIP solutions are protected by a VPN (Virtual Private Network) and an intrusion prevention system with a cutting-edge firewall.
Connecting your calls to a VPN means communications will be encrypted. This prevents eavesdroppers from listening in on conversations and stealing sensitive information. This extra layer of security also guarantees that your VoIP system will be able to detect and delete any spyware trying to infiltrate your network.
Consult an MSP today!
As VoIP usage continues to grow, more businesses are relying on MSPs to educate them on its many benefits and help them make the switch. To help you install and maintain your VoIP system, you should choose an MSP like Digitel Corporation.
Our team of experienced professionals will make sure your company gets the best VoIP solutions based on your needs. Is your business ready to bring down costs and enhance its productivity with VoIP? Our experts are ready to help you, so give us a call today to schedule your free consultation!
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