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Service & Support

We can help design and deploy solutions designed to connect 15 or 1,500 users, across the hall or across the country. Digitel is your full service provider of Hosted or Premise Based IP communications solutions.

At Digitel, our success is measured only by that of our customers.

As your communication systems and infrastructure evolves into a vital organizational asset, you'll want a single source to call for service and support. Digitel is that source. We have built one of the top technical services organizations in the nation. Our team of certified project managers, engineers, installation, training and service consultants work together to ensure your system is installed to meet your unique business requirements.

And when assistance from the manufacturer is required, our top-level certifications ensure priority access to technical resources. You get rapid problem resolution - not finger pointing.

When it comes to hardware Digitel AssureNet Proactive Monitoring Service is an innovative service offering that combines network-wide technical support with proactive network monitoring, assessments and remote repairs including:

  • Remote alarm monitoring and proactive maintenance to ensure your network operates at peak performance
  • Verifies that your network is secure and efficient
  • Provides reporting on system/network performance to better manage and improve your network
  • Proactive monitoring allows you to foresee potential problems before they impact your business

Digitel ensures our continued customer satisfaction through ongoing quality assurance process. We maintain a highly skilled and certified staff to ensure that the right person is assigned to the right task. We constantly monitor and improve customer satisfaction which is why Nortel and Cisco Systems consistently rate Digitel Corporation in the top 10% worldwide in overall customer satisfaction for their products.

Most importantly, you can count on us to listen to your requirements and deliver on solutions and services to enhance your business.