Norstar ICS Callcenter

Norstar Automatic Call Distribution systems use digital technology to provide full integration of Norstar telephone sets and reduce the number of ports required. Supporting from 2 to 120 lines and 2 to 80 agents, Norstar Automatic Call Distribution provides call center solutions for small and medium sized businesses.

Norstar Messaging 100
Messaging 100 delivers a scalable and sophisticated messaging platform for small-to-medium-sized businesses that require up to 40 subscriber mailboxes and 9 hours of message storage. Applications include Call Center Basic, Unified Messaging, Networking, and an array of voice mail features.

Norstar Messaging 150
Messaging 150 delivers a scalable and sophisticated messaging platform for small-to-medium-sized businesses that require up to 300 subscriber mailboxes and 82 hours of message storage. Applications include Call Center Basic, Unified Messaging, Centralized VM/AA, Networking, and an array of voice mail features.

Norstar: Messaging - Desktop Messaging
Receive voice and e-mail messages delivered right to your computer screen.

Norstar: Messaging - Digital Networking
Norstar Digital Networking provides fast, clear, seamless voice and fax messaging across the LAN or WAN or over the Internet.

Portfolio Products

Norstar Messaging 100/150 Basic Contact Center
Messaging 100/150 Basic Contact Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.

Norstar Messaging 150
Messaging 150 delivers a scalable and sophisticated messaging platform for small-to-medium-sized businesses that require up to 300 subscriber mailboxes and 82 hours of message storage. Applications include Call Center Basic, Unified Messaging, Centralized VM/AA, Networking, and an array of voice mail features.