Contact Center Solutions
Fully integrated contact centers mean better service for your customers,
more efficient operations, and a better bottom line.
With Contact Center solutions from Digitel, businesses can engage with their customers in new ways that set them apart from the competition. By providing blended multimedia capability and utilizing existing TDM investments or powerful converged IP infrastructures, businesses have the advantage of choosing their optimum deployment approach. What really sets our contact center solutions apart are their scalability, flexibility and extensive range of system features backed by an unprecedented level of performance and support.
- 92 percent of consumers form an opinion about a company’s
image through their interaction with the contact center - 62 percent would stop using a company’s goods or
services if they had a bad experience
Improving Contact Center Performance and Efficiency
Control operating costs
Intelligent routing, self-service, multi-media interaction, workforce management and performance evaluation tools can be used for more efficient call resolution.
Address Evolving Business Needs
Our Contact Center specialists can guide you through assessment, design, implementation and maintenance of the right solution to meet your needs today – and in the future.
Enhance Customer Access
- Build more profitable customer relationships by giving remote agents the powerful, feature-rich applications they need to deliver superior service.
- Speed up answering and extend your hours of service to meet the high expectations of today's customers.
- Increase savings and reduce operating costs by converging your voice and data infrastructures and simplifying contact center management.
- Extend your contact center to reach the most appropriate agents - by distributing calls to company branches and even home offices via reliable, cost-effective Voice over IP (VoIP) solution.
- Deploy VoIP technology for your business today without overhauling or buying entirely new communications infrastructures.
- Improve employee satisfaction and staff retention by addressing the needs of your geographically dispersed workforce.
- Simplify contact center expansion to support seasonal business or new program requirements.
Why introduce VoIP in your Contact Center?
- Converge your voice and data infrastructure for increased savings and reduced operating costs.
- Optimize resources by creating a virtual contact center with skills distributed across a wide geographic area.
- Provide remote office solutions to individual agents (e.g., at-home workers or remote locations with few resources).
- Improve overall customer satisfaction through better utilization of distributed or virtual resources.
- Enhance your flexibility to manage peak loads and provide 24x7 service.
Whether your business needs call for an informal customer contact center or a fully integrated multi-media platform, our solution specialist can help you discover how our solutions can lower costs and raise the customer experience.
Ask us how.
