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Create a Better Customer Experience with Cisco Customer
Contact Center

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. It combines multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.

Enhanced Customer Service

Cisco Unified Contact Center solutions provide an open, strategic platform that can help you move beyond today's contact center to the next phase of customer contact—a customer interaction network. A customer interaction network extends customer service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to more effective communications that can provide a better customer experience.

Intelligent Call Routing:

Cisco Unified Contact Center solutions—an integral component of the Cisco Unified Communications system—delivers a comprehensive customer contact solution that provides intelligent routing and call treatment with blending of multiple communications channels.

Cisco Unified Contact Center Enterprise provides:

  • Segmentation of customers and monitoring of resource availability
  • Delivery of each contact to the most appropriate resource anywhere in the enterprise
  • Comprehensive customer profiles using contact-related data, such as dialed number and calling line ID
  • Routing to the most appropriate resource to meet customer needs based on real-time conditions (such as agent skills, availability, and queue lengths) continuously gathered from various contact center components

Cisco Unified Contact Center Enterprise enables you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail.

Cisco Unified Communication solutions, coupled with Digitel’s lifecycle service approach and financing packages will allow your business to realize the benefits of IP Communications.