Creating Effective Communications for Customer Contact Centers with Cisco Unified Contact Center

Cisco Unified Contact Center solutions provide an open, strategic platform that allows you to move your organization beyond today's call center to the next phase of customer care, a customer interaction network.

Create a Better Customer Experience

See how Cisco Unified Contact Center solutions can help you do it.
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Cisco Unified Contact Center solutions:

• Create a better customer experience
• Make customer-service agents more efficient and productive
• Improve contact center reporting and analytics
• Build an IP-based contact center to enable a new generation of customer interaction applications and increased flexibility of deployment
• Extend your workforce with expert agents and remote agents allowing delivery of each contact to the most appropriate resource anywhere in the enterprise
• Comprehensive customer profiles using contact-related data, such as dialed number and calling line ID

Cisco Unified Contact Center products consist of voice self-service and assisted-service solutions, and voice self-service application development capabilities:

Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express assisted-service solutions provide skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management.

Cisco Unified Communication solutions, coupled with Digitel’s lifecycle service approach and financing packages will allow your business to realize the benefits of IP Communications.